At Outdoor Chef Oasis, we want to ensure you have the best shopping experience possible. If for any reason you are not satisfied with your purchase, your product may be eligible for a return. Please read our policy below to learn more.
Each of the following conditions must be met in order to receive your money back for a returned item:
- Product must not have been used
- Product must be in brand new condition with no scratches, dents, broken or missing parts
- Product must be packaged in its original box with all parts included
Please note that you as the customer will be responsible for paying the return shipping costs and any applicable restocking fees for the items you are returning. If items are returned with visual signs of wear or have any issues due to use, they will not be accepted and no refund will be given.
Once your return item has been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
The length of time in which your item is eligible for a return differs by brand. See below for each of our brand’s return policies:
- American Renaissance Grill: Returns must be made within 30 days of receipt of your order.
- RCS: Returns must be made within 30 days of receipt of your order.
- Le Griddle: Returns must be made within 30 days of receipt of your order.
- WPPO: Returns must be made within 30 days of receipt of your order.
- Kokomo Grills: Returns must be made within 30 days of receipt of your order. A 30% restocking fee will apply.
- Tagwood BBQ: Returns must be made within 15 days of receipt of your order. If your product was purchased assembled, it must be returned in a wooden crate.
- TRU Innovative Outdoor: Because each TRU Innovative Outdoor product is custom built, all sales are final.
- Blaze: Unless damaged upon arrival, items made by Blaze are not eligible for a return.
- Chicago Brick Oven: Because each Chicago Brick Oven is custom-built, all oven sales are final. However, cooking accessories and parts are eligible for a return within 30 days of receipt of your order.
- Fire One Up: Returns must be made within 10 days of receipt of your order. A 20% restocking fee will apply.
If you decide you want to return your order, please email us at email@example.com with your order number and the reason for your return and we will assist you. We want to make this as simple of a process as possible for you.
If the product you ordered is damaged upon arrival, you must make note of it immediately when signing for delivery and send photos to firstname.lastname@example.org on the day of delivery.
Outdoor Chef Oasis will pay for the return shipping of defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed, so be sure to reach out to us as soon as you receive the item.
We will ensure that you receive a refund or the product you ordered undamaged as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped must follow our return policy and will be subject to return shipping costs.
Please note: Outdoor Chef Oasis only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a one time use or temporary use are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.