RCS Stainless Steel Griddle for Premier Series Grills | RSSG1

Shipping is FREE on all orders to customers within the United States. To learn more about our shipping process, read below. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that all products within it are in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via email to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within three business days from the date of your order.  

We will send you a shipping confirmation to the email address you provided when checking out within 24 hours of your order leaving the warehouse.

If you do not receive a shipping confirmation from us within four business days of your order, feel free to follow up with us at support@outdoorchefoasis.com.

International Orders:

Please be aware that our products are made specifically for the United States market. This means that they require a 120V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards, but all of our products are certified to United States standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up to date shipping price quote for you upon request.

If you are happy with our shipping quote, we will prepare an order and payment through our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery, you are required to immediately take photos of the damaged packaging or products inside the packaging. Please send these photos to support@outdoorchefoasis.com, then visit our Returns page and lodge your return claim online.

When it comes to designing your outdoor kitchen, Outdoor Chef Oasis stands out from other retailers in the industry – here’s why.  

• Free Shipping USA wide. No extra charges. Ever.
• Price Match Guarantee. Best prices online, guaranteed. If somehow you find a better price, we'll match it!
• Easy Returns. In the case that you’re not happy with your product, it may be eligible for a return. Our return policy is laid out in detail to make the process easy for you. 
• Great Service. As one of our core company values, we pride ourselves on exceptional customer service. Reach out anytime and one of our customer service representatives will be sure to assist you. 
• Your Satisfaction Guaranteed. We handpick our products for quality, and we trust that you'll love them. In the case that something is wrong, our team will be sure to fix it.

So what are you waiting for? Place your order today and let us help you create the outdoor kitchen of your dreams!